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Mike McNaughton started his career in the fitment industry (tyres and exhausts) in 1979, and from then through to 2005, he owned and operated various businesses within this sector, including a Fasfit and Hi-Q Franchise. During this time he was awarded many accolades within the industry and served on the board of FasFit for a period of 6 years.
together with an empowerment partner, Stephen Dondolo, and a farmer from Kirkwood, Jannie Potgieter, Market Square Volkswagen Uitenahge was then born.
Under the trading name of “Market Square Volkswagen” they were awarded “Club of Excellence” seven times and won the overall “Dealer of the Year” award for 2003. At the age of 40 Mike saw the need to marry solid theory with what he had learnt in practice over the years and on the advice of Prof. Kobus Jonker began studying towards a diploma at the then PE Technikon. Mike went on to not only complete the diploma, but also a degree and finally attained his MBA. He has lectured in the field of marketing and sales and still serves as an external examiner and moderator.
In 2005, Mike was awarded the Golden Pin Award, which is the second highest award for an individual’s contribution to VW Worldwide. In November 2009, he received the Diamond Pin Award in Germany.
After 1996, more dealerships were bought and in 2000, the Kelston Motor Group was formed. The Kelston Motor Group is well positioned to
and a client is able to view the wide range of stock in any of our dealerships at a click of a button.
The Group has implemented a business model which includes the pooling of stock and resources as well as a centralized administration centre for the group as a whole. With the addition of new dealerships, some over extensive geographic distances, concepts such as stock sharing became problematic. Kelston thus custom designed an internal administration system called SAM (Stock Access Module) that is effectively used internally to assist all staff to have access to stock and information at all times.
extending, not only across the Eastern Cape, but across South Africa due to our reputation for excellent service and our customer focused approach. The Kelston Motor Group is committed to contributing to employee welfare and the development of our people. The Group believes in a policy of recruiting and promoting from within the organisation, thus training to fill posts internally is the norm, and management skills are cultivated and nurtured from existing staff showing potential.
This philosophy has been personified in countless success stories, for example 9 staff members moving from being a salesman to owning shares in the group. Furthermore, The Kelston Motor Group strictly adheres to the franchise policy of providing at least seven days of training per year per employee in the group. Passion, quality and values are Kelston Motor Group’s main focus. We always ask:
Whether it’s the quality of the vehicles, the level of customer service or the value we add to everything we do, we strive to conduct business with these 3 key imperatives in mind.
My name is Mike McNaughton and I want to sincerely thank you for visiting our web site. Your interest in us and the products we represent is appreciated and I hope you are able to gather the information you are requiring .
We are a diverse independent Motor Group representing a number of different brands over a wide area in our country. As the Kelston team we are really proud of these brands as we believe they represent the standards which we aspire to within our company - the standards of quality, technology, relevance and above all, customer centricity are the
cornerstones of the company from humble beginnings to where it is today.
Please feel free to contact me personally with any ideas or even concerns that will improve our service levels to you our customer and will enhance your buying and or service experience with the Kelston Motor Group .
Yours in Motoring, Mike
Our commitment to you and your business is that we understand that time is money and you cannot afford downtime, therefore we will endeavour to keep your fleet running 24/7/365.
Our Vision is to be the largest supplier of our brands, and it is this desire, passion & drive to have the best car dealerships in the country with excellent and unparalleled Customer Service in all spheres of our customer interaction.