Postion: Service Advisor
Branch: Kelston Ford Komani
Due Date for Applications:
1st of December
The main purpose of the position (KPi) is:
An Exciting opportunity exists for an experienced Service Advisor to assist customers with their service and maintenance needs ensuring their continued satisfaction with their vehicles and the dealership. To act as a liaison between the departments providing service and repair work and the customer to ensure the customer’s experience at the dealership is a positive one. To deal with and resolve all customer complaints raised.
Key roles and responsibilities
o Book in the vehicle brought in for service or repair
o Monitor the progress of the work being done
o Monitor ‘carry overs’ in the Workshop
o Hand back vehicle to customer after the service or repair
o Ensure customer satisfaction
o Complete the required administration
o Execute all agreed projects and maintain the initiative
Qualifications / experience required
Essential
o Grade 12
o Valid Driver’s License
o Minimum of 2 Years experience in the motor industry as a Service Advisor
o Knowledge of vehicle legislation, consumer legislation, and trade practices
o Good Computer Skills
o Basic literacy and numeracy
Desirable
o Some Technical and Mechanical knowledge
o Kerridge/Drive
Key attributes and competencies needed:
o Problem-solving abilities
o Ability to work well under pressure
o Good interpersonal skills
o Customer satisfaction
o Good communication skills
o Assertiveness
o Level-headed
o Good listening Skills
o Honest
o Tolerant
o Conflict management
o Product knowledge
o Customer orientated
Employment Equity
Appoints will be made with due consideration of Kelston Motor Group Employment Equity Plan Thus, people from
designated equity group are encouraged to apply.
Postion: New Car Sales Consultant
Branch: Kelston Mahindra Peugeot Citroen Gqeberha
Due Date for Applications:
16th of November
The main purpose of the position (KPi) is:
An Exciting opportunity exists for an experienced New Car Sales Consultant to sell new motor vehicles (PE Stellantis) (First Gross) and associated accessories and services (Second Gross) to target, ensuring the maximum profit and client retention through customer satisfaction.
Key roles and responsibilities
o Sell motor vehicles and associated accessories and services
o Appraise and price trade-ins and buy-ins.
o Ensure client satisfaction.
o Obtain trade covers.
o Ensure vehicle delivery standards to customers are met.
o Follow up with outstanding debtors and conclude deal file documentation.
o Execute all agreed projects.
o Keep the showroom and stockyard to the agreed standard.
o Adherence to company culture and code of ethics
Qualifications / experience required
Essential
o Grade 12
o Minimum 3 years of work experience in sales
o Advanced Literacy and Communication Skills
o Intermediate Computer Skills
o Valid Driver’s License
o Vehicle appraisal experience
o Pricing of trade-in experience
Desirable
o Technical qualification (Machanical)
o 3 Year degree/Diploma in marketing and Sales
Key attributes and competencies needed:
o Target Driven
o Customer Orientated
o Motivated
o Networking ability
o Good verbal & written communication skills
o Numerical Skills
o Product Knowledge
o Self – Motivated
o Honest
o Strong Interpersonal Skills
Employment Equity
Appoints will be made with due consideration of Kelston Motor Group Employment Equity Plan Thus, people from
designated equity group are encouraged to apply.
Postion: Receptionist
Branch: Kelston BYD Knysna
Due Date for Applications:
13th of November
The main purpose of the position (KPi) is:
An Exciting opportunity exists for an experienced Receptionist to receive and welcome visitors and clients to the premises. Answer telephones and redirect call. Carry out administrative duties of the positions
Key roles and responsibilities
o Answer Switchboard and carry out reception duties
o Co-ordinate orders for valet and roadworthy for all vehicles and sundry orders
o Perform PA duties
o Reconcile the fuel accounts
o Control petty cash
o Monitor attendance register
o Carry out general office administration
o Coordinate all customer CSI requirements
Qualifications / experience required
Essential
o Grade 12
o 3 Years experience of Administration/Receptionist Experience
o Intermediate computer skills in and Automotive Dealership
Desirable
o Previous admin experience in an Automotive Dealership
Key attributes and competencies needed:
o Administration Skills (Basic Bookkeeping)
o Excellent written and verbal communication skills (English and Xhosa
o Customer orientated
o Listening Skills
o Interpersonal Skills
o Patient
o Emotionally Mature
Employment Equity
Appoints will be made with due consideration of Kelston Motor Group Employment Equity Plan Thus, people from
designated equity group are encouraged to apply.
Postion: Parts Manager
Branch: Hyundai Gqeberha
Due Date for Applications:
20th of November
The main purpose of the position (KPi) is:
An Exciting opportunity exists for an experienced Parts Manager, to manage the parts Department to ensure efficiency and financial objectives are met, through the supply and sale of parts provided by the department. To ensure total customer satisfaction with all parts interactions with the branch.
Key roles and responsibilities
o Manage the department’s daily operations.
o Manage the departments financial controls, budget and profit objectives.
o Manage stock and customer daily orders.
o Manage daily operations of the warehouse.
o Manage all claims and returns on parts.
o Manage the departments employees.
o Report on the performanace of the department.
o Ensure customer satisfaction.
o Execute all agreed upon projects with the allocating Project Manager.
Qualifications / experience required
Essential
o Grade 12.
o 1-3 Years supervisory/forman/warehouse management experience in motor retail industry.
o Extensive Knowledge of vehicle legislation, consumer legislation and trade practices.
o Good Computer Skills in MS Excel, Word, Outlook and general.
Desirable
o 1-3 Year Marketing/Finance/Management diploma/degree.
o Technical Qualification (Mechanical/Auto Technician) would be advantageous.
o Finance for non – financial managers knowledge would be advantageous.
Key attributes and competencies needed:
o Efficiency focus
o Management Skills
o Financial aptitude
o Compliance requirements knowledge.
o Conflict management
o Results orientated.
o Interpersonal skills
o Stress tolerance
Employment Equity
Appoints will be made with due consideration of Kelston Motor Group Employment Equity Plan Thus, people from
designated equity group are encouraged to apply.
